Table of Contents
1. Who We Are
True Installations ("we," "us," or "our") is a window and door installation company serving the Niagara Region of Ontario, Canada. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy applies to information we collect through our website trueinstallations.ca and when you contact us for services.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Ontario's privacy framework. For Quebec residents, we also comply with Law 25 (Act to modernize legislative provisions as regards the protection of personal information).
2. Information We Collect
We collect personal information only when you voluntarily provide it to us. This includes:
- Contact Information: Name, phone number, and email address (when you submit a quote or contact form)
- Service Information: Details about the services you are interested in, your project timeline, and any messages you submit
- Technical Data: IP address, browser type, operating system, pages visited, and time spent on pages (collected automatically via analytics tools)
- Cookie Data: Preferences and session information stored via cookies and similar technologies
We do not collect sensitive personal information (such as financial information, health data, or government ID numbers) through our website.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your quote requests, inquiries, and messages
- To schedule consultations and provide our installation services
- To communicate updates about your project or our services
- To improve our website, services, and customer experience
- To analyze website traffic and usage patterns (via Google Analytics)
- To comply with legal obligations
We will only use your information for the purpose for which it was collected, and we will not use it for unrelated purposes without your consent.
No spam, ever. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
- Contact and quote form submissions are retained for up to 2 years for business and legal purposes.
- Analytics data is retained per Google Analytics' standard retention settings (up to 26 months by default).
- Cookie preference data is retained on your device for up to 12 months.
When personal information is no longer needed, we securely delete or anonymize it.
7. Your Privacy Rights (Canada)
Under Canadian privacy law (PIPEDA and provincial legislation), you have the following rights regarding your personal information:
- Right to Access: You may request access to the personal information we hold about you.
- Right to Correction: You may request that inaccurate or incomplete information be corrected.
- Right to Withdraw Consent: You may withdraw your consent to the collection or use of your personal information at any time, subject to legal or contractual restrictions.
- Right to Erasure: In certain circumstances, you may request deletion of your personal information.
- Right to File a Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or by calling 1-800-282-1376.
Quebec Residents (Law 25): You additionally have the right to data portability and the right to be informed of any automated decision-making that significantly impacts you.
To exercise any of these rights, please contact us using the information in the Contact Us section below.
8. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, use, alteration, or disclosure.
Our website uses HTTPS encryption to protect data transmitted between your browser and our servers. Form submissions are processed through secure, reputable third-party providers.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
9. Third-Party Links
Our website may contain links to third-party websites (such as our product manufacturers and partners). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
We will respond to privacy-related requests within 30 days as required by Canadian privacy law. If your request is complex or numerous, we may extend this period by an additional 30 days, in which case we will notify you.